CUSTOMER SATISFACTION FOR BUSINESS GROWTH

CUSTOMER SATISFACTION FOR BUSINESS GROWTH

Customer satisfaction has always been the key factor of success in any business venture. It is the sole responsibility of the entrepreneur to keep the customer happy throughout the time to retain the customers. Such a healthy relationship with them also helps in getting constructive criticism and working later on the flaws to achieve perfection.

Here are some sneak peaks into keeping your customers happy.

Research:
Having a crystal clear idea of the interests of the target audience is important. This has to be done in the research phase. This helps in decision making by being in their shoes and results in a positive response.

Identify Weaknesses:
Identifying where one lacks and improving upon fixing them helps in customer experience. One can take direct feedback, social media mentions, and testing. Staying in loop and updating oneself with the new trends and knowing the common complaints and coming up with solutions can be really helpful.

Speak to CX Experts:
A CX strategy can be built by taking the help of Customer experience specialists, to support the company's growth and evolve into a strong brand entity. These specialists provide the most effective ways of determining what the customer needs, by interpreting key analytics and insights.

Build the Right Team:
Team work makes the dream work! Customer satisfaction can be assured by picking the right people into your team, who has good interpersonal skills and maintains good relations with the customers. Customized messages, notes and acknowledgements can mean a lot to customers.

Analyze the Competition:
Keeping track of the ongoing competition is very important. A strength weakness introspection time and again helps in improving our strong points and fixing our weaknesses.

It is human nature to feel good when made to feel important. The target customers should feel that the company genuinely cares for them, to make them choose us over an equally competitive counterpart. The aforementioned tips helps in providing best experience for the customers.

To grow your business, contact

https://www.gkworks.in/management-consulting/

CAREER DAMAGING SOCIAL MEDIA MISTAKES

CAREER DAMAGING SOCIAL MEDIA MISTAKES

Social media has always been that platform where you could express your thoughts and relate with like minded people. This could create new networking for professionals or new career opportunities. But one wrong step, and it could be offensive enough to disturb your career and personality. Below given are some points that one should keep in mind while exercising your freedom of expression in social media.

1. Complaining about your boss:

 Ranting about your dissatisfaction with the boss or job on online platform is a trouble you would not want yourself to be associated with. However private you make your posts, this is a clear description of your attitude and could affect you sooner or later.

2. Sharing your new job offer:

 A job offer made to you is always confidential and taking it to social media might highlight how unreliable you are. This might even result in revoking any future offers.

3. Plagiarizing:

Plagiarism is clear indication of how incapable you are of producing one's own content let alone acknowledging the use of someone's intellectual property. This black mark stays along with you and has the potential to damage your career.

4. Use of texting language:

The practice of resorting to text language might get you straight into the lazy list and could damage your employment chances. Use of proper spellings and grammar in your social media profiles, like Facebook and LinkedIn could reflect your professionalism and literacy.

5. Crude comments:

 The comments that you make that might have the potential to inflict offence and hatred on others might be viewed as a negative mark on your name. It is better to stay out of controversial comments which might be factors of judging your personality while the employee performs background checks on you.

6. Insulting customers:

 Similar to indulging in complaining about your boss, mocking or complaining about your customers is equally bad. It is your duty to respect the differences in needs and behaviours of your customer.

7. Bragging about alcohol use:

 Social gatherings might want get you to clink the glass but bragging of these practices on your social platforms can have you in a bad place, if you work in respectable fields like teaching or research. You represent your company or institution and might put them in a bad position by doing so.

8. Clear display of drug use:

It is advisable that you do not resort to posting anything like legalization of drug usage, even if you personally support the notion. Companies nowadays have drug use screenings and you might end up putting yourself at a risky position.

Keeping these points in mind, be wise about what you post and express online.

Be Saksham


For more info, https://www.gkworks.in/saksham-life-skills-mentoring/

PROGRESS IN YOUR CAREER - TIPS AND TRICKS

PROGRESS IN YOUR CAREER - TIPS AND TRICKS

Work is worship. You have to love the career that you chose and make it your priority. If not, you will end up not pursuing your passion and might repent over it years later. This requires one to evaluate one's career path and reconsider on taking up alternate paths, if that suits one better. The below given tips help one achieve one's career goals.

1. Establish connections with your colleagues:

Being a people person is something that would help you in establishing connections with your colleagues. Eating your lunch in a public area, talking to everyone and leaving the office door open are some simple things that could leave good impression on others.

2. Invest in your training:

 One can establish oneself as an ambitious individual by developing your skillset and exploring opportunities to improve your career. One could attend seminars or webinars for that matter. This way one can take charge of one's own training and evaluate one's progress.

3. Put yourself on the map:

Standing out from the crowd is extremely essential and difficult when you belong to a large institution. You can come up with suggestions and be genuinely interested in the future of the department for this. You can also volunteer in staying up late during hectic times or taking presentations for that matter. This can definitely increase your exposure and be a plus point.

4. Dress to impress:

Your choice of clothes have a lot to say about your attitude towards work. If not choosing fashionable outfits, make it a point to appear professional when it comes to your office wear. This can help you be chosen as someone who can represent your organization at important meetings, negotiations, and public events. You can either take the help of a personal shopper or your fashionable friend for this.

5. Understand your industry:

You would want a better understanding of the big picture to steer you company to success. For this you have to research on latest trends and this might even help you in making useful suggestions. You can also discuss among your colleagues from other departments to understand their work and explore every aspect of your business.

6. Evaluate your options:

Being loyal to your is definitely expected of you and so is knowing your worth. Be aware of the opportunities around you to make clear steps for your own growth. This can help you switch jobs or demand an appropriate pay packet accordingly.
7. Maintain a good work-life balance:

For someone focussed on progressing in career path, maintaining a good balance is also mandatory. This can help you boost your morale after a bad day at work. Make it a point to make most of the free time and attend social events and vacations.

Be Saksham

For more info, contact https://www.gkworks.in/saksham-life-skills-mentoring/